Terms of service
1. Operator and agreement
Cruuz is a business-to-business service for account research, buying signals, and AI-assisted outreach. These terms form an agreement between the customer accepting them and Cruuz’s legal operator, Unfaro (“we,” “us”). You must be at least 18 and authorized to bind the business you represent.
These terms apply when accepted through signup, checkout, or a signed order. An agreed order form controls conflicting commercial terms. An applicable data processing agreement controls conflicting personal-data processing terms. Our Privacy notice explains how personal information is handled.
2. Accounts and workspace access
Provide accurate account and billing information, secure your credentials, and promptly report suspected unauthorized access. You are responsible for the users you authorize and their use of your workspace. Administrators may manage membership, settings, and workspace content. Do not share personal credentials or access another customer’s workspace.
3. Customer content
You retain your rights in submitted websites, documents, messages, and other content. You grant us a limited right to host, reproduce, process, and transmit it to provide, support, and secure the service, including through service providers. This license does not transfer ownership.
You must have the permissions and lawful basis needed to upload material, research individuals, connect accounts, and instruct processing. Do not submit passwords, payment-card numbers, government identifiers, health information, or other highly sensitive personal information. Do not use Cruuz to profile children or make eligibility decisions about employment, credit, housing, insurance, or similar consequential matters.
4. AI output and human review
Research, scores, profiles, and drafts use automated systems and third-party information. They may be incomplete, inaccurate, outdated, or similar to output supplied to others. Check sources, contact details, claims, and messages before acting on or sending them. Scores are prioritization aids, not proof of interest or consent.
As between you and us, you may use generated output for your business, subject to applicable law and third-party rights. We do not guarantee exclusivity, copyright protection, deliverability, replies, meetings, revenue, or any particular sales result.
5. Acceptable use and outreach
Do not use Cruuz for unlawful spam, deception, harassment, impersonation, discriminatory profiling, malware, credential theft, or infringement. Do not bypass access controls, usage limits, suppression controls, or third-party restrictions; access restricted sources without authorization; or resell access without our agreement.
You are responsible for the audience, lawful basis, consent where required, sender identification, disclosures, and unsubscribe mechanisms for outreach you direct. Honor objections and opt-outs and maintain suppression records. A public profile, business address, or email verification result does not by itself give permission to contact someone. Do not remove required sender information or invent prior personal interactions.
6. Connected services
Connecting a mailbox or other account authorizes the access and actions disclosed in the authorization flow and your settings. Your agreement with that provider continues to apply. Disconnect access when it is no longer needed. Providers may change features, impose limits, or suspend accounts; third-party availability is not guaranteed.
7. Plans, credits, renewal, and cancellation
Prices, currency, taxes, credits, charges, and billing frequency are those disclosed at checkout or in your order. Paid subscriptions renew for the disclosed billing period unless cancelled before renewal. An authorized owner or administrator can request cancellation in billing settings. Cancellation takes effect at the end of the current paid billing cycle; it does not itself delete the account or its data.
Credits measure service usage and are not money or a deposit. Research may consume credits even when no suitable contact is found; check the action’s displayed cost. Promotional credits may carry separately disclosed conditions. Material price or plan changes will be disclosed before the renewal to which they apply.
Nothing here limits cancellation, refund, or other rights that applicable law does not permit us to exclude. Contact the operator about duplicate, unauthorized, or incorrect charges.
8. Suspension, termination, and data
We may restrict access where reasonably necessary to address abuse, security threats, legal requirements, or nonpayment. Where feasible and lawful, we will explain the issue and allow an opportunity to resolve it. Either party may terminate for a material breach that remains unresolved after reasonable written notice. Serious unlawful use or urgent threats may require immediate action.
Export information you need before closing a workspace and disconnect integrations. Data handling is addressed in the Privacy notice and any data processing agreement. Billing cancellation, integration disconnection, and data deletion are separate actions.
9. Our intellectual property
We and our licensors retain rights in Cruuz’s software, brand, interface, and technology. Your subscription provides a limited, nonexclusive right to use the service for your business during its term. Do not copy or distribute the service, remove ownership notices, or reverse engineer it except where applicable law expressly permits.
10. Service limitations and liability
To the extent permitted by law, the service and third-party information are provided as available, without implied warranties of merchantability, fitness for a particular purpose, or noninfringement. We do not promise error-free, uninterrupted, or risk-free operation. Express commitments in a signed order remain effective.
To the extent permitted by law, neither party is liable for indirect or consequential losses, lost profits, or lost opportunities. Each party’s aggregate liability is limited to fees paid or payable for the affected service in the 12 months before the event giving rise to the claim. This limit does not cover fraud, wilful misconduct, payment obligations, or liability that cannot lawfully be limited.
11. Disputes, changes, and contact
Contact us first so we can try to resolve a concern. These terms do not impose mandatory arbitration or a class-action waiver. Mandatory legal rights remain unaffected.
Updated terms will be dated and material changes notified before taking effect where required. Changes will not retroactively remove accrued rights. If a provision is unenforceable, the remaining provisions continue to the extent permitted by law.
Legal notices and questions: [email protected].